erek kunci Platform Privacy Notice

This page describes what we collect when you use erek kunci and how we keep that data protected. We take data privacy seriously. When you register, deposit, or play on our platform, we collect personal information — your email, name, address, and payment details. We use this data only for account management, regulatory compliance, fraud prevention, and service improvement.

We do not sell your data to third parties. We do not share your information with marketing firms or data brokers. Our servers may sit outside your jurisdiction, but we apply the same security standards globally. All data transfers use encryption. Your account is yours alone — access requires your login credentials.

Read this notice to understand our data practices. If you have privacy questions, contact our support team via chat or email — we respond in Indonesian and English. You have rights over your data: you may request access, correction, or deletion subject to legal retention requirements.

What Data We Collect at erek kunci

When you create an account on erek kunci, we collect the following:

• Account information: email address, password (hashed), username, full name, date of birth
• Verification documents: government-issued ID, proof of address (utility bill, bank statement)
• Payment details: banking information or mobile-wallet credentials for deposits and withdrawals
• Transaction history: deposits, withdrawals, game results, bets placed, and settlements
• Technical data: IP address, device type, browser, cookies, session tokens
• Communication: emails, chat messages, support tickets you initiate

We collect only the minimum information necessary to operate erek kunci, verify your identity, process payments, and comply with anti-money-laundering laws. We do not collect biometric data, health information, or religious/political affiliation unless you voluntarily provide it in support messages.

Verification and Document Storage

Your ID and address proof are encrypted and stored securely on our servers. We retain these documents for the duration of your account plus seven years, as required by financial regulation. You may request deletion of these documents once your account is closed and any legal retention period expires. During the verification process, only our compliance team accesses these documents.

How We Use Your Data on erek kunci

At erek kunci, we use your data for these purposes:

• Account administration: creating and managing your account, password recovery, profile updates
• Payment processing: verifying deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet
• Regulatory compliance: identity verification, anti-money-laundering (AML) screening, sanctions checks
• Fraud prevention: detecting suspicious activity, identifying duplicate accounts, monitoring for collusion
• Customer support: responding to your inquiries, resolving disputes, handling complaints
• Platform improvement: analyzing gameplay patterns, optimizing user experience, fixing bugs
• Legal obligations: responding to law enforcement requests (where applicable), defending legal claims

We do not use your data for marketing purposes without your explicit consent. If you receive promotional emails from erek kunci, you agreed to these communications during account setup. You may opt out of marketing emails anytime via your account settings or by contacting support.

Third-Party Processors and Data Sharing

At erek kunci, we work with service providers to run our platform. These processors handle specific functions but do not own your data:

• Payment processors: banks and payment networks (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transfers)
• Hosting and cloud services: servers that store your account data and game records
• AML and compliance services: third-party screening tools that verify your identity against sanctions lists
• Customer support platforms: ticketing systems where we log your support conversations

All processors sign data protection agreements committing them to the same security and confidentiality standards we maintain. We do not permit processors to use your data for their own purposes.

We at erek kunci treat your personal data as a trust asset — protected, minimally collected, and used only for the purposes you agreed to.

Your Rights and Data Protection on erek kunci

You have the following rights over your data at erek kunci:

• Right of access: You may request a complete copy of your personal data held by erek kunci anytime. We provide this within 30 days at no charge.
• Right of correction: If your registered name, email, or address is inaccurate, you may update it via account settings or request we correct it.
• Right of deletion: You may request deletion of your account and associated data. We delete active data within 30 days; archived data (transaction records, ID documents) may be retained for legal compliance.
• Right to withdraw consent: If you consented to marketing communications, you may opt out anytime.
• Right to lodge a complaint: If you believe we violate your data rights, contact our support team, and we will investigate.

To exercise any of these rights, contact us via support chat or email. Provide your account email and clearly state your request. We respond within 14 business days.

Cookies and Tracking at erek kunci

Our platform uses cookies — small text files stored on your device — for these purposes:

• Session cookies: Keep you logged in while you play. These expire when you close your browser.
• Security cookies: Prevent unauthorized access and detect suspicious login attempts.
• Preference cookies: Remember your language and display settings.
• Analytical cookies: Track which games are popular and how users navigate erek kunci (non-personally).

You may disable cookies in your browser settings, but this may affect erek kunci's functionality. We do not use third-party tracking pixels or social-media trackers. Our analytics are internal — we do not share aggregated play data with external advertisers.

Data Retention and Deletion

At erek kunci, we retain your data only as long as necessary. Here is our retention schedule:

• Active account data (email, password, name): Retained while your account is open; deleted 30 days after closure
• Transaction records (deposits, withdrawals, bets): Retained for seven years (required by financial regulation)
• Verification documents (ID, address proof): Retained for seven years; deleted upon request after account closure
• Support tickets and chat messages: Retained for two years; deleted on request
• Technical logs (IP, device, session data): Retained for 90 days; automatically purged after that

During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, deletion requests may take slightly longer to process. We prioritize your request and complete it as soon as our team resumes normal operations.

International Data Transfer

erek kunci operates globally, and our servers may be located outside your jurisdiction. When you use our platform, your data may be transferred to and stored in countries with different data protection laws. However, we apply consistent encryption and security standards regardless of server location. By using erek kunci, you consent to this international transfer.

Contact and Support

If you have privacy questions, contact our support team via chat (available 24/7) or email. We respond in Indonesian and English. For data access requests, data deletion, or privacy complaints, email us directly so we can process your request formally.

Our erek kunci platform prioritizes your data security and privacy. We do not sell your information, share it with marketers, or use it beyond the purposes outlined here. If we update this privacy notice, we will notify you via email and request your acceptance before the changes take effect. Your trust is fundamental to erek kunci.